Salesforce Service Cloud

service cloud

Service Cloud Mobile is a lightweight alternative to the Salesforce app for handling customer support cases while on-the-go. Built with small and medium sized businesses in mind, the Service Cloud Mobile app allows you to create, update, reassign, and manage cases with just a few of taps. You can also create and update accounts and contacts. Service Cloud Mobile works with Essentials and all other editions of Salesforce.

Users can:

* Create, update, edit, and collaborate on cases

* Create and edit accounts and contacts

* Manage case lists

* View cases in queues

* Communicate via email, Facebook, and Twitter, and Chatter

* Use bulk actions

* Search contact and account details

* Manage notification settings to keep a handle on cases and queues

* Send Salesforce feedback about the app