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BPO - Business Process Outsourcing icône

1.0 by Prasenjit Das


Jun 25, 2019

À propos de BPO - Business Process Outsourcing

BPO (Business Process Outsourcing) Introduction, entretien, processus, tout sur BPO

This is an application designed by 'Prasenjit Das' for candidate who are interested in BPO. where BPO is one of the major industries of the country's economy. This application was designed keeping in mind the feedback we got from scores of candidates who got selected and rejected in the interviews. To make the process of getting Jobs in BPO Industry easier we launched this App

If you want to know about BPO then you are in the Right Place. In this app you can learn BPO from freshers to Advance Level.

App content :-

* BPO An Introduction

* BPO An Overview

* IT BPO BPM Market

* Business Process

* Table of contents

- The role and importance of a customer care executive

- Code of Ethics

- Confidentiality

- Time Management Concept

- Desirable and Undesirable Communication

- Types of customers

- Rapport Building

- Empathy

- Active Listening

- TAT & SLA

- Escalation Matrix

- Assertive Behaviour

- First Call Resolution

- Call Flow & Complance

- Hold, Mute, & Transfer Procedure

- Probing

- Decision Making

* Business Process Outsourcing

* Why do Business Outsource Processes ?

If you have any question please give feedback so that we can improve our app.

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Informations Application supplémentaires

Dernière version

Demande BPO - Business Process Outsourcing mise à jour 1.0

Telechargé par

黃嘉琪

Nécessite Android

Android 5.0+

Voir plus

Quoi de neuf dans la dernière version 1.0

Last updated on Jun 25, 2019

Minor bug fixes and improvements. Install or update to the newest version to check it out!

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