Concert FieldForce

FieldForce Concert

Concert FieldForce is a next generation field service management platform, which integrates IoT and field services to provide connected field services for your enterprise. Concert FieldForce empowers field technicians with real-time visibility into operating conditions so they can understand problems before traveling to site. FieldForce with its machine-learning capabilities, automates diagnostics based historical data to deliver the solutions to the field technician. This enables enterprises to enhance lifetime of equipment, improve field service productivity, reduce field operation costs and increase customer satisfaction.

This comes with a risk-free and flexible commercial model that allows you to pay as you grow.

Key Features include

- Field technicians can view real-time and historic sensor data, to be able to accurately diagnose the issue, even before reaching at site

- Machine-learning AI automates diagnostics based on past repair data to deliver the solution(s) to the field technician. Field technician can arrive with the tools and parts required and provide fix in first visit.

- Field technician can access contextual maintenance manual of the equipment for

work instructions. This enables a uniform repair procedure, and can be updated for

more sophisticated repairs, based on feedback from field.

- Based on repair performed on the equipment, field technician can characterize the repair. This is fed back into supervised machine learning for better predictions in future.

- Locate your workforce in real-time using intuitive user interface on your PC

- Optimally schedule and dispatch tasks based on field staff skill and proximity to jobsite

- Empowers field staff to accept/update/reject tasks on-the-go with smart task management features

- Comprehensive task information and customer history available to field staff on fingertips in real-time

- Helps field staff navigate from current location to the jobsite

- Generates a notification when field staff is in proximity to jobsite

- Automatically detects when field staff has reached jobsite and updates task status

- Check In/Check Out through mobile to record mobile timesheets and eliminate the need to process

paper timesheets during payroll processing

- Get real-time field alerts about field activities without continuously monitoring the systems using

geo-fences

- Produces reports quantifying team and individual field staff performance for continuous service improvement

Connect for a free trial or more information at mwm@accelerite.com