Consumer App

Mobile App for Consumer Awareness and Grievance Redressal, Government of India

This Mobile App is an alternate way to register consumer related grievances in the portal http://consumerhelpline.gov.in. The website has been launched by the Department of Consumer Affairs to create awareness, advise and redress consumer grievances and act as a central registry for lodging consumer grievances. As per the Consumer Protection Act, 1986, consumers can approach Consumer Fora at the District, State and National level for dispute resolution. Though all efforts will be made to address grievances made on the portal, if the grievance is not redressed to the full satisfaction, a consumer has choice to approach the appropriate Consumer Fora.

An aggrieved consumer can register his / her grievance by either calling the toll free number 1800-11-4000 or 14404 to talk to an agent to register or register online on the portal or through the Mobile App in which case the consumer gets an userid and password to lodge his /her grievance.

On the portal or through Mobile App,

Step 1. For onetime registration, consumer is required to click on the signup giving details required and verifies through his/her email. The User id and password are created.

Step2. Using this user id and password, consumer enters into the portal and fills in required details of grievance attaching necessary documents (if available).

This Mobile App has the following additional features:-

(a) consumer awareness material under the link Consumer Knowledge Base.

(b) Addresses of various Consumer Fora are also available under the link Consumer Forum Contact Details.

(c) Various useful sites are linked under Important Links.

Any grievance received either through online registration through this Mobile App or call center is entered in the portal and a unique docket number is generated and given. Grievances received are sent to the concerned company / agency / regulator / ombudsman, as the case maybe, for speedy redress. Action taken is updated on real time basis by the concerned agency.

As a follow up action, these agencies are reminded at stipulated interval.

The status of the complaint can be tracked through the Mobile App under the link “Track your complaint”. Status of complaints are also communicated via automated emails.

Disclaimer:

• Contents of links to sites outside this web portal, are not the responsibility of the Department.

• All rights are reserved.

• No part of this web portal, can be reproduced / copied without the prior approval of the Department of Consumer Affairs.