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Erlang C Calculator icône

3.0 by Kokeb.com


Nov 30, 2015

À propos de Erlang C Calculator

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This application uses Erlang C formula[1] employed in call center applications to estimate the number of agents required to handle a projected call load at a prescribed service level. The inputs required are 1) number of calls arriving in a 15 minute period, 2) average service time in minutes for the calls during that period, 3) percent service level (i.e. percent of incoming calls that need to be answered within a given wait time) and 4) wait time in seconds. The calculator not only calculates the number of agents required to meet the service level target but also provides a detailed table illustrating the service level degradation that would be experienced if the call center employs less than the suggested value by Erlang C formula. A graphical view of the tabular data is also provided.

Best viewed in tablets >= 7 inches

References:

1. Call Center Mathematics, Ger Koole, A scientific method for understanding and improving call centers, March 2006.

http://www.math.vu.nl/~koole/ccmath/book.pdf

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Informations Application supplémentaires

Dernière version

Demande Erlang C Calculator mise à jour 3.0

Telechargé par

Thanh Minh

Nécessite Android

Android 2.3.4+

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Quoi de neuf dans la dernière version 3.0

Last updated on Nov 30, 2015

Minor bug fixes and improvements. Install or update to the newest version to check it out!

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