GOB Listens

Système de feedback client

GOB Listens is a customer feedback platform. It allows you to view, rate and provide useful feedback to participating Government departments and fellow customers about your experiences with services you used today.

App Features:

1. rate your experience with departments (star rating)

2. send anonymous feedback to help highlight customer service issues.

3. view the customer service performance of businesses across the country based on the feedback of customers.

Platform features a company dashboard that provides:

1. real-time updates on anonymous customer feedback including their comments and ratings.

2. analytics on the feedback.

3. communication platform to update users on company-related announcements and promotions. An excellent way to make customers aware of your improvements.