How To Win Friends & Influence People By Dale C

Un trésor de conseils pratiques pour bâtir de meilleures relations.

Ninety-nine times out of a hundred, people don’t criticize themselves for anything, no matter how wrong it may be.

Criticism is futile because it puts us on the defensive and usually makes us strive to justify ourselves. Criticism is dangerous, because it wounds our pride, hurts our sense of importance, and arouses resentment.

Don’t criticize others; they are just what we would be under similar circumstances.

“Don’t complain about the snow on your neighbor’s roof when your own doorstep is unclean.”—Confucius

We’re not logical; we’re emotional, motivated by pride and vanity.

“I will speak ill of no man and speak all the good I know of everybody.”—Benjamin Franklin

Rather than condemn others, try to understand them. Try to figure out why they do what they do.

We all want to be appreciated.

“I consider my ability to arouse enthusiasm among my people. The greatest asset I possess and t way to develop the best that is in a person is by appreciation and encouragement.”—Charles Schwab

Before trying to persuade someone to do something, ask yourself, “How can I make this person want to do it?”

“If there is any one secret of success it lies in the ability to get the other person’s point of view and see things from that person’s angle as well as from your own.”—Henry Ford

“You can make more friends in two months by becoming interested in other people than you can in two years by trying to get other people interested in you.”

“It is the individual who is not interested in his fellow men who has the greatest difficulties in life and provides the greatest injury to others. It is from among such individuals that all human failures spring.”

Encourage others to talk about themselves.

Always make the others feel important.

Most people you meet will feel superior to you in some way. A sure way to their hearts is to let them realize in some subtle way that you recognize their importance, and recognize it sincerely.

“Talk to people about themselves and they will listen for hours.”—Disraeli

“If you argue and rankle and contradict, you may achieve a victory sometimes; but it will be an empty victory because you will never get your opponent’s good will.”

How to keep a disagreement from becoming an argument:

Welcome the disagreement

Distrust your first instinctive impression

Control your temper

Listen first

Look for areas of agreement

Be honest

Promise to think over your opponents’ ideas and study them carefully

Thank your opponents sincerely for their interest

Postpone action to give both sides time to think through the problem

“There’s magic, positive magic, in such phrases as: ‘I may be wrong. I frequently am. Let’s examine the facts.’”

“Don’t argue with your customer or your spouse or your adversary. Don’t tell them they are wrong. Don’t get them stirred up. Use a little diplomacy.”

“If we know we are going to be rebuked anyhow, isn’t it far better to beat the other person to it and do it ourselves?”

“Say about yourself all the derogatory things you know the other person is thinking or wants to say or intends to say—and say them before that person has a chance to say them.”

When you’re right, try to win people gently and tactfully to your way of thinking. When you’re wrong, admit your mistakes quickly and with enthusiasm.

“In talking with people, don’t begin by discussing the things on which you differ. Begin by emphasizing—and keep on emphasizing—the things on which you agree. Keep emphasizing, if possible, that you are both striving for the same end and that your only difference is one of method and not of purpose. Get the other person saying, ‘Yes, yes’ at the outset. Keep your opponent, if possible, from saying ‘No.’”

“Remember that other people may be totally wrong. But they don’t think so. Don’t condemn them. Any fool can do that. Try to understand them. Only wise, tolerant, exceptional people even try to do that”