IBM Technical Support

Quickly access key technical support content & tools for your IBM products.

The IBM Technical Support mobile app lets you quickly and easily access key technical support content and functions for all your IBM software and hardware products.

You can use the app to:

- Expedite troubleshooting by searching for, viewing, and bookmarking technical support content like technotes, APARs, documentation, and Redbooks.

- View and update your software and hardware Service Request tickets whenever and wherever you need to.

- Play support videos from IBM technical support channels on YouTube.

- Find answers by exploring Q&A sites such as dW Answers and Stack Overflow.

- Monitor and manage your IBM systems that call home using the problem, heartbeat, inventory, and other information in the Call Home dashboard.

- Discover the best fixes for your system and email the fix orders using the Fix Level Recommendation Tool.

- Look up warranty information for hardware systems by scanning the bar code or entering the Machine Type/Serial Number.

- View Customer Support Plans for your products.

- Contact IBM, with location services assistance and tap-to-call.

Use the IBM Technical Support mobile app for quick, effective product technical support assistance from IBM.