iDash

iDash for Avaya CMS

iDash is a real-time mobile monitoring application for IOS and Android smart phones and tablets that enables you to monitor your Avaya contact center operations from anywhere at any time.

In control wherever you are The effective management of today’s 24/7 contact centers is critical to customer service delivery and sales performance. But operational efficiency and agent productivity can be impacted by many unpredictable factors, from product faults and outages to technical issues and unexpected increases in call volume. Because quality of service could be hit at any time in any location, contact center managers and supervisors need complete and uninterrupted visibility of vital stats and metrics in order to optimize performance.

Monitoring systems are essential to controlling contact center resources and maintaining service levels, but breaks, shift changes and meetings mean that managers are not always able to stay close to the action and on top of events.