Kester Solution

Service Genie est une application de suivi de service permettant de suivre l'activité quotidienne de la direction.

Kester Service Genie is an android based service tracking app with web-based admin panel to track GPS location of service executive and manage their day activities by capturing updated and authentic data from point of execution. To ensure service executive tracking becomes so easy for the employers so that they can focus on right things for the growth. Our service tracking app covers almost all the tasks which a service executive does daily like deliver the service to end user, process the Service on real time, taking the customer's signature to verified the process and so on.

Improve your Service team performance with Kester Service Genie - GPS tracking for Service reps. When your Service Executive check in and out of customer visits with the app, their locations are recorded, the duration of the visit is calculated, and details are mapped out in real time.

Service executive and Manager itself insert the complaints from mobile app. Once the complaint will registered , Manager can assign and Re-assign the complaints to their service executive.

The main important feature is ,every time Manager will not assign and reassign the complaint, once the pin code is assigned to service executive , complaint will automatically assign to their respective service executive and the manager and if the pin code is not bind up with any service executive then it will be directly comes under admin account , and admin will decide the further action on it.

We are also providing the service to see all the nearby complaints on map , on the basis of your list of complaints, so that service executive can decide their next complaint to visit.

Customer Description

This is a paid membership based service facility for all your house hold repairs & maintenance. The customer after becoming a paid member can post service/maintenance request at a nominal cost. With its dedicated customer app the request can be posted with live status of the complaint including OTP based verification of the service/maintenance calls.