Novelvox Active

Découvrez la solution et les panneaux muraux de centre de contact Cisco unifiés sur téléphone mobile.

Deliver exceptional customer experience, monitor KPIs, team status, and more with all-new NovelVox Active App. It offers seamless contact center services to remote agents and allows supervisors to monitor real-time team performance with mobile wallboards from anywhere in the world.

NovelVox Active App has a user-friendly interface that can be further customized to industry-specific requirements. With simple drag and drop widgets, you can organize the dashboard for required KPIs. It assures quality agent and customer experience regardless of the agent’s location. The app allows access to a single-screen view of the customer journey, and iVision wallboard.

The Active app is designed to make a difference in the mobile support system bridging gaps between on-floor and field agents. Also, it’s highly visual displays and triggering notifications keep the supervisors informed about agents’ performance, call status, statistics and more. Subsequently planning for their motivation. Additionally, the app saves on any additional infrastructure cost during sudden demand upsurge or seasonal highs