Use APKPure App
Get OneWorkForce old version APK for Android
en temps réel surveiller votre contact avec l'activité du centre partout et à tout moment.
OneWorkforce Mobile is a state-of-the-art mobile app for Android, that allows you to real-time monitor your contact center activity anywhere and anytime.
Follow your services and agents, compare real and planned indicators and always keep track of your SLA… while away from the contact center.
It is possible to analyze several KPIs (Service Level, Demand, Answered, Abandon Rate, Average Service Time, Agents and Average Speed of Answer) and visualize each KPI chart detail in daily or 15 minute intervals.
All the real time KPIs can be compared to their planned counterparts to immediately identity deviations.
Quoi de neuf dans la dernière version 1.2.1
Last updated on Aug 11, 2016
Minor bug fixes and improvements. Install or update to the newest version to check it out!
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OneWorkForce
1.2.1 by COLLAB
Aug 11, 2016