Smart Tracker

access anywhere with a right-view either it is on web browser or on mobile.

The SmartTracker +plus: a mobile application extension to the current online

helpdesk management system to allow the access anywhere concept with a right-

view either it is on web browser or on mobile application. It allows your support

team to create new request, access them anywhere and resolve & close requests

from any place & anytime. SmartTracker +plus will reduce the responses to request

and make a resolution time of a support engineer dramatically, increasing the

efficiency & effectiveness of help desk management system.

Among the benefits from this mobile application deployment will make:

• Quick and focused results leading to increase in supporters and engineers

productivity.

• The supporters & engineers can work from anywhere as request management goes

mobile.

• The supporters, engineers, managers & higher managements team can view,

update and manage help desk tickets using SmartTracker +plus mobile application at

any time, from anywhere.

Among the features for this mobile application as per below:

• Filter requests based on criteria such as unassigned, pending, open etc.

• View, create, edit, solve and close requests.

• Perform actions (pick up, assign, solve, close, reply) for requests.

• Work logs, notes and resolutions can be added/modified for each request.

With the SmartTracker +plus mobile application, it make online SmartTracker

helpdesk management system more robust, efficient and effective to our clients.