User eXperience - demo

Provide new communication channel between telecom operator and its subscribers

Subscribers may face some contextual troubles to use mobile network which prevent them from continuing the conversation or even establishing it. In addition to direct financial loss due to consumption interruption, this situation decrease dramatically user experience and increase dissatisfaction which impacts directly quit rate.

One of the solutions is to provide communication channel between the operator and its subscribers. This will not only soften dissatisfaction, but also help improve network coverage to avoid similar issues. As a consequence, mobile operator gets a clear picture of problem distributions within their network in correlation with other factors and acquires the necessary information to steer improvements based on customer experience.