Medallia

L'habilitation des employés pour améliorer l'expérience client sur le pouce

Medallia's first-ever Android app is now available! Note that only individuals in companies that have activated Medallia Mobile 2 access will be able to log in. If you're a Medallia user who would like access to the app, please email us at mm2access@medallia.com and we'll see if we can get you up and running soon!

We're adding new features all the time, but right now you'll be able to:

-Track key metrics against your benchmarks with configurable scorecards

-Review responses and alert activity

-Filter responses by search term, organizational level, alert type / status, time period, and customer segment

-Reply by email (with the starter template)

-Forward responses by email to colleagues

-Call back customers and record call results

-Close/reopen alerts

-Leave a note for colleagues to read

Note: by installing or using Medallia Mobile 2 for Android, you agree to the following terms on behalf of the Medallia customer with which you are employed, affiliated or associated. This is a legally binding agreement, so please read it carefully: http://www.medallia.com/legal-terms-medallia-android-mobile-app/